----Index----

Products and Services

Rapid-Tel offers the following products. All products are installed and serviced by our certified technicians.

ISTT TDA CTI Software Solutions

General Overview

There are numerous software solutions for the KX-TDA Hybrid IP PBX designed to maximize your TDA systems investment, reduce operating costs and significantly increase overall productivity and management controls. The most cost effective, comprehensive and outstanding product that Rapid-Tel integrates with the Panasonic KX-TDA systems is the ISTT CTI Software Suite.

Rapid-Tel is a Certified Dealer of the Panasonic KX-TDA ISTT CTI Software Suite. A Windows based software solution that readily integrates with with ACT!®, GoldMine®, Microsoft® CRM, Microsoft BCM, CAT5 and a dozen other customer relationship management programs. We also offer low cost custom integration with your existing database is.

ISTT is NOT built on Microsoft server technology.
Not a security threat
Cost effective for smaller organizations
Scalable
NO Microsoft licensing expenses
NOT hardware dependant
Reduced IT expense. No advanced scripting
LIGHTENING FAST!!!

ISTT pays for itself with reduced office costs and increased productivity

ISTT CTI Features

Highlight and dial using a F key.
Inbound and Outbound Screen Pop-ups with Caller ID information
F-key control of phone functions
DID & ICD information
Transfer information
Individual Call Logging
Detailed Reports of incoming and outgoing calls that can be easily linked with other programs for billing.
Quick visual access to group member call activity
Shared call handling
Caller Identification - Vital caller information from your database appears on-screen while your telephone rings and during the call
Advanced call accounting features
Easy to use graphical interface
Called Contact Number Identification - With each call, information is displayed from the telephone system and/or from your database
Point and click productivity
Secretary package, provides advanced features and controls*
Super DSS functionality - Limitless control for receptionist and call center Managers
Instant messaging like function - EVEN ON THE PHONE DISPLAY!!!!
Work even with Panasonic KX-NT IP phones and IP Softphone

Overall System Features and Benefits

	Features	Benefits

	Small Client and Server Hardware needs	Overall hardware costs are very low
	Fully Microsoft Domain Compliant	Can be distributed and managed through Group Policies for quicker installation on larger sites
	Simple Licensing & Activation	Simple Online licensing after 30 day FREE trial
	Can run on an average PC as a server (NO Microsoft 2000 or 2003 server needed)	Does not require expensive external hardware - connects to TDA's USB port or CTI Card.
	Low network requirements	Small Client will not bog down network
	User definable F Keys	Customizable for every users specific needs
	Quick Access to almost all Feature Codes	No complicated codes to remember
	Does Not require Administrative rights on the local PC	Much easier to manage in a large deployment
	Lookup all contacts for a given number via an the Contact Database	Many to one relationships - such as many contacts at the same office are easy to control
	User Defined Pop Up Windows Position	User flexibility
	User Defined Screen Pop Disable	Can be temporally disabled for no computer interruptions
	User Defined Screen Pop Delay	Can define desired time delay for screen pop display
	Remembers Extension Configurations	Easy restart from day to day
	Hands Free Phone Operation	More productivity via answering phone via PC keyboard - fingers never leave keys
	Record ALL CALLS	Full recording and storage of all sides of the conversation
	Instant Messaging	Eliminates the need for all paper messages

Incoming Calls

	Features	Benefits

	Pre Ring Incoming Call Pop Ups	See who is calling before you answer
	One Button Contact Lookup	Quick access to customer information
	One Button Call Journal Creation - Depending on Integration	Quick access to phone call data collection of customer data
	Custom Lookup Field	Customer service support - know who you are talking with before you answer the phone
	Complete Integration with Contact Database	Quick and easy access to customer information
	New Number Search Feature	Can quickly search all phone numbers even while on a call
	Programmable F Key - CALL ANSWER	Quick access to al phone functions - without touching the phone
	Programmable F Key - Transfer and Call Park	Almost any phone function can be accessed from the computer keyboard
	One Click - Create New Phone Call Activity	Quick access for detailed call documentation
	One Click - Open Contact Feature	Fast access to any customer information you have available

Outgoing Calls

	Features	Benefits

	Dial Selected Numbers	Preprogrammed F Keys can quickly dial any text that can be highlighted in almost any Windows application
	Answer/Hang Up	Hands never leave keyboard
	User Defined F Keys	Very flexible - can be customized to users needs - All Panasonic features codes are accessible
	One Click Answer	Complete hands off access to phone from the keyboard - ideal for high volume call and headset users
	One Click Hang Up	Complete hands off access to phone from the keyboard - ideal for high volume call and headset users
	Clear Caller Display with Listing and Number	Attractive easy on the eyes displays
	Quick Number Search Field	Easy data look ups for contacts
	Last Call Memory	Easy reference for wrap journal entries
	Customer Lookup Field	Know who you will be talking to before you answer the phone
	Programmable F Key - 3 way Conference, Transfer Calls, Access Cal Records & much more	Almost any phone function can be accessed for the computer keyboard

Virtual Super DSS Console

A Virtual Supper DSS Console can be added to the main client software providing detailed call processing and call information to available users.
SEE REAL-TIME EVERY CALL THAT IS ON THE SYSTEM.
Four status lights per user
1. CALL STATE - Ringing = Yellow, Connected = Green, Idle = Light Gray
2. CALL TYPE - Idle Call = Blue, DID Call - Light Salmon, Other - Light Gray
3. ABSENT MESSAGE - Out of Office = Red (Will Return Soon, Gone Home, Back At, Out Until); In Office, Away from Desk = Light Blue (at Extension, In a Meeting, Away from Desk); Busy at Desk/Custom Message = Red (Do Not Disturb, Custom Message)
4. CTI STATUS - Client Logged On - Orange
DSS Mouse-over for Call Information
Instant Messaging

ISTT Call Accounting

Tracks all External, Internal and Instant Message call traffic.

Number of calls and length
Call processing in detail
Creates over 120 charts, graphs and reports. Reports can be exported or emailed.
Incoming and outgoing calls from every extension
Helps eliminate phone usage abuse

ISTT Call Reports

Detailed Reports of incoming and outgoing calls that can be easily linked with other programs for billing.
ISTT multi-layer costing and billing is available.
ISTT tracks every step of the communications process.

ISTT Call Monitor Software

Real-time monitoring of Incoming Call Groups distributed through a web browser.

Simple web based ICD group information that lets you see real-time from almost any computer in the world with internet access.
Eliminates the need for wallboards or message boards in call centers.
Everyone can have call information on their computer via a web browser .
Built-in business logic - call coloring based on time in queue.

ISTT Call Recording

Record 100% of both sides of all conversations. Calls can be clicked on for review or exported.
Other hardware is required.

Standard CTI Package Configurations

CTI Standard Package

1 - Master License which can run on a Windows XP based computer or server.
5 - Standard Client Licenses

Small Business Package

1 - Master License which can run on a Windows XP based computer or server.
20 - Standard Client Licenses ( expandable to 40 )
2 - DSS Console Clients ( expandable up to all clients )
Call Accounting Viewer

Enterprise Package

1 - Master License which can run on a Windows XP based computer or server.
Unlimited Client Licenses
5 - DSS Console Clients ( expandable up to all clients )
Call Accounting Viewer
ACD Monitor